Refund policy

At IvoryTrail, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.

30-Day Return Policy

We offer free returns within 30 days of delivery.

To be eligible for a return, the item should generally be in substantially the same condition in which it was received and include the original components and accessories supplied with the product.

We understand that reasonable inspection may be necessary after delivery. However, products showing damage resulting from misuse, improper assembly, unauthorized modification, or use inconsistent with the product's intended purpose may not qualify for a return, except where otherwise required by applicable law.

Starting a Return

To request a return, contact:

support@IvoryTrail.store

Please provide:

Your order number
The email address associated with your order
The product you wish to return
A brief explanation of the return request
Photographs where relevant, particularly for damaged, defective, or incorrect items

Once your request has been reviewed, we will provide the applicable return instructions.

Please do not send products to our business address without first receiving return instructions from us.

Free Returns

Eligible returns initiated within the 30-day return period are provided free of charge.

Customers should follow the return instructions supplied by our customer support team to ensure that the return can be properly identified and processed.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product ordered, contact us as soon as reasonably possible at support@IvoryTrail.store.

Please include photographs of the product and packaging when applicable. We will review the issue and provide an appropriate resolution in accordance with this policy and applicable consumer law.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing periods are outside IvoryTrail's control.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or shipment, cancellation or modification may no longer be possible. In that case, you may request an eligible return after receiving the order.

Exchanges

If you would like a different product, please contact our customer support team. Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.