Shipping policy

At IvoryTrail, we aim to provide a simple and transparent delivery experience for customers worldwide.

Free Worldwide Shipping

We provide free shipping to destinations worldwide where delivery service is available.

There is no minimum purchase requirement to qualify for standard free shipping.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

Delivery estimates begin after an order has been successfully processed for shipment.

Delivery times are estimates rather than guarantees unless expressly stated otherwise. Delays may occasionally occur because of carrier operations, customs processing, severe weather, public holidays, transportation disruptions, incorrect delivery information, or circumstances outside our reasonable control.

Order Processing

After an order is placed, we may verify payment and order information before preparing the shipment.

Customers are responsible for ensuring that their delivery address and contact information are accurate and complete when submitting an order.

If you notice an error, contact support@IvoryTrail.store as soon as possible.

Order Tracking

When tracking information is available, it may be provided by email or through the relevant order-status page.

Tracking updates are managed by shipping carriers and may occasionally require additional time to appear after dispatch.

International Orders

IvoryTrail offers worldwide shipping where supported by our delivery network.

International shipments may be subject to customs procedures, local regulations, or import requirements applicable to the destination country.

Any mandatory duties, taxes, or import charges, if applicable and not collected during checkout, may be determined by local authorities. Customers are responsible for such charges where required by applicable law.

Delivery Delays

If your order has not arrived within the expected delivery period, please contact us at support@IvoryTrail.store.

Include your order number so that we can review the available shipping information and assist you.

Incorrect or Incomplete Addresses

Customers should carefully review their shipping information before completing checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us. We will make reasonable efforts to assist, although reshipment options may depend on the status of the package.